Terms of service

General Terms and Conditions United Icons B.V.
Version: 2024
Valid from: 1 January 2024
Our Address:
United Icons B.V.
Ambachtsstraat 26
7461 TP Rijssen
The Netherlands
Chamber of Commerce number: 94018774
Email: info@unitedicons.nl

Part 1: Applicable to Everyone

Article 1 – Welcome to United Icons

1.1 These terms and conditions apply to every order, every agreement, and all contact you have with us, whether you are a business (B2B) or a consumer (B2C).
1.2 We operate exclusively under these terms. Your own terms and conditions do not apply unless we have explicitly agreed to them in writing.

Article 2 – Our Products and Our Brand

2.1 Our brand is protected. All rights to the name “United Icons,” our logos, designs, patterns, and all related brand expressions belong to us. You may not use, copy, or reproduce them without permission.
2.2 You are purchasing a product, not the right to reproduce it. You may not copy, modify, or sell our clothing as your own.
2.3 If you are a business selling our clothing, you may only use our logo in ways we have approved. You may never change it.

Article 3 – Ordering and Prices

3.1 All prices in our webshop are in euros and include VAT. Shipping costs are charged separately.
3.2 We make every effort to avoid errors, but if a price is clearly incorrect (for example, a hoodie listed for €10), we are not obligated to deliver the order.
3.3 Placing an order is a binding offer. We will send you an order confirmation. Only then is the agreement established.

Article 4 – Delivery

4.1 We always provide an estimated delivery time. We do our best to meet it, but delays may occur due to circumstances beyond our control.
4.2 The risk for the products transfers to you once the delivery service hands them over to you.

Article 5 – Payment

5.1 In the webshop, you pay directly via iDEAL, credit card, or another offered payment method.
5.2 For businesses: we issue an invoice. The payment term is 30 days from the invoice date.

Article 6 – Warranty and Complaints

6.1 We stand behind our products. If you discover a manufacturing defect, notify us within 2 months of receipt, and we will resolve it.
6.2 In case of a complaint, notify us as soon as possible, but no later than 14 days, via email.
6.3 Do not use or wash the products if you are submitting a complaint.

Part 2: Additional Rules for Consumers (B2C)

Article 7 – Right of Withdrawal: 14-Day Reflection Period

7.1 You have 14 days to decide whether you wish to keep your purchase.
7.2 This period starts on the day you, or someone designated by you, receives the product.
7.3 To exercise your right of withdrawal, send us a clear statement (such as an email or return form). You may use the model form on our website.

Article 8 – Returning Products

8.1 Return the product undamaged and with all labels attached. Using the original packaging is recommended.
8.2 Return shipping costs are your responsibility.
8.3 We will refund the purchase amount (including standard shipping costs) within 14 days after receiving the returned product.

Part 3: Additional Rules for Businesses (B2B)

Article 9 – Duration of the Agreement

9.1 If we enter into a partnership agreement, it applies for a fixed period of 3 years.
9.2 After that, the agreement automatically renews for 1 year unless either party terminates it in writing at least 12 months in advance.

Article 10 – Your Purchase Obligation

10.1 If we keep products in stock specifically for you, you are obliged to purchase them.
10.2 We will regularly inform you about what is reserved for you. You then have 30 days to purchase this stock.

Article 11 – No Consumer Rights

11.1 Consumer rights, such as the 14-day right of withdrawal, do not apply to businesses.

Part 4: Final Provisions

Article 12 – Liability

12.1 We are not liable for damage resulting from improper use of our products.
12.2 We are never liable for indirect damage, such as loss of profit.
12.3 If we are held liable despite this, our maximum compensation will never exceed the invoice value of the order.

Article 13 – Personal Data and Privacy

13.1 We treat your personal data with care. We only process it to properly handle your order. See our privacy policy on the website for further details.
13.2 If you are a business, you grant us permission to use your logo and name in our reference list, such as on our website.

Article 14 – Disputes and Applicable Law

14.1 All agreements are governed by Dutch law.
14.2 If a dispute arises, we will first attempt to resolve it through mediation.
14.3 If mediation does not resolve the issue, the dispute will be submitted to the court in Almelo.

If you have any questions after reading these terms, feel free to send us an email. We are happy to assist you.
United Icons B.V. – Ambachtsstraat 26 – 7461 TP Rijssen